Returns policy
The entire RMA process (request, tracking and shipping label) is handled through our app, with no document to download or fill in: rma.ditel.es
RMA: return process for defective products
The entire return process is managed through our RMA application, with no need to download, fill in or print any document: you can request the RMA there, track it and generate the shipping label. Returns can be made within 7 days of receiving the order.
What can be returned?
- Defective products: we handle the entire collection and replacement process at our expense. Our technical department inspects the product; if the defect is confirmed, it is replaced at no cost to the customer. If the product turns out to be in good condition, return costs are borne by the customer.
- Unused products or products purchased by mistake: the return is at the customer's expense; outbound shipping costs are not refunded.
- Products returned after the deadline: these are reviewed and, at the discretion of our technical department, may be compensated with discount vouchers for future purchases.
All returns must be processed through the RMA application, attaching a copy of the receipt or invoice.
For more information about the RMA process, you can call us on 933 394 758.
Physical address
Diseños y Tecnología S.A.
Xarol 6-B (P.I. Les Guixeres)
08915 Badalona, Barcelona
Tel: 933 394 758