RMA Terms and conditions
RMA: return process for defective products
The entire return process is managed through our RMA application, with no need to download, fill in or print any document or label: the request, tracking and shipping label are all generated directly there. Returns can be made within 14 days of receiving the order.
What can be returned?
- Defective products: we handle the entire collection and replacement process for defective products at our expense, sending our own agency. Products will be inspected by our technical department; if the product is defective, it will be replaced at no cost to the customer. If the product is found to be in good condition and shows no defect, the return costs — as well as collection costs, if carried out by us — will be borne by the customer or buyer. Diseños y Tecnología also reserves the right to charge a fixed product inspection fee of €18 per unit.
- Products you have not used or purchased by mistake: the return will always be carried out by the customer and outbound shipping costs will not be refunded, with the possibility that Diseños y Tecnología may refund part of the product's price or apply a deduction on the return.
- Products returned after the deadline: these will be reviewed and may be credited towards future purchases, at the discretion of our technical department.
- Products under warranty: these may be returned by requesting an RMA through the application; our technical service department will review the possible solutions and offer the best one for the customer. It is essential to state the manufacturing date and serial number of the unit in order to identify its version and manufacturing batch.
Diseños y Tecnología will not accept returns of products developed to measure or manufactured to customer order. This applies to all large-format products, which are in all cases manufactured to order.
All returns, of whatever type, must always be processed through the RMA application, attaching a copy of the seller's invoice.
What is the recommended process?
If you detect a possible problem with any of our units, we recommend following these steps:
- Read these terms and conditions.
- Request the RMA through the application.
- Speak with our technical support team (SAT).
For more information about the RMA system, you can call us on 933 394 758 and we will be happy to inform and advise you, and to follow up on your shipments and the status of your goods.
Physical address
Diseños y Tecnología S.A.
Xarol 6-B (P.I. Les Guixeres)
08915 Badalona, Barcelona
Tel: 933 394 758