Shipping policy

Delivery information

Domestic shipments

All our domestic shipments are made through the DHL freight agency, with a 24/48-hour service. If shipping is free due to website offers or order volume, we reserve the right to ship via the agency we consider appropriate.

Shipping costs can be checked when confirming the order: we recommend completing the purchase process up to that point to see the shipping price calculated according to weight, volume and products. All orders placed via PayPal must be paid in euros.

How the order process works

1. Placing the order through the website.
2. Receiving order confirmation by email.
3. Receiving the pro forma invoice by email in PDF format.
4. Payment by PayPal or card: the shipment is processed immediately.
5. Payment by bank transfer: the order is reserved for a maximum of 7 days after receipt.

Delivery issues

If the package arrives damaged, it is very important to report this to DHL within a maximum of 24 hours of receiving the order, and to also notify DITEL of the issue so that the material can be replaced urgently.

If the package has not been received after 24 hours, you can contact DHL on 902 12 30 30, or our offices on 93 339 47 58.